Frequently Asked Questions

Everything you need to know about shopping with Casiopk

What is the standard shipping time for my order?

We typically process orders within 1-2 business days. Depending on your location, standard shipping takes between 3 to 7 business days to arrive.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the perfect fit.

Which payment methods do you accept?

Casiopk accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Does Casiopk offer international shipping?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.